Returns and withdrawals

Returns and withdrawals

Internet sales of our products are identified as distance contracts, therefore regulated according to Legislative Decree n. 206/05 (art. from 50 to 68) which regulates the matter of distance contracts, i.e. contracts carried out outside commercial premises. If the Customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating a VAT number in the order form to Giordanoshop), he has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty. To exercise this right, the Customer must send DocGarden a written communication to that effect, and within 14 days of the communication of the withdrawal also arrange for the shipment of the aforementioned purchased goods (ask the seller for the return address).

Right of withdrawal

You have the right to withdraw from the contract, without giving reasons, within 14 days. The withdrawal period expires after 14 days from the day ("in the case of a sales contract: «in which you or a third party, other than the carrier and designated by you, acquires physical possession of the goods.").

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an explicit declaration (for example a letter sent by post, fax or e-mail) to the following addresses:

E-mail address rma@docgarden.it.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

The Right of Withdrawal is subject to exceptions and exclusions regulated by Legislative Decree 21/2014

Return times

You are requested to return the goods or hand them over to us without undue delay and in any case within 14 days from the day on which you communicated your withdrawal from this contract to us. The deadline is met if you return the goods before the 14-day period has expired.

Effects of withdrawal

If you withdraw from this contract, you will be reimbursed for all payments you have made to us, including delivery costs (with the exception of additional costs deriving from your possible choice of a type of delivery other than the least expensive type of standard delivery from offered to us), without undue delay and in any case no later than 14 days from the day on which we are informed of your decision to withdraw from this contract. The refund may only be withheld beyond 14 days until you have demonstrated that you have sent back the goods or until we have received them, whichever occurs first.

These refunds will be made using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not have to incur any costs as a result of such reimbursement (The reimbursement may be suspended until receipt of the goods or until the consumer demonstrates that he has sent the goods back, whichever is earlier).

You are only liable for any diminished value of the goods resulting from handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.

Applicable law and jurisdiction:

These General Conditions and the relations between P&G Distribution srl and the consumer are governed by the law of the Italian Republic. Any dispute relating to, deriving from or in any case connected to these General Conditions of Contract will be referred to the jurisdiction of the Court in the event that the purchaser is a private individual who acts for purposes unrelated to the exercise of the company or his professional activity, the territorial jurisdiction mandatory is the judge of the place of residence or domicile of the consumer, if located in the territory of the State.

The Consumer residing in Europe is informed that the European Commission has set up an online platform which provides an alternative dispute resolution tool. This tool can be used by the European consumer to resolve in a non-judicial manner any dispute relating to contracts for the sale of goods and services entered into on the web and/or deriving from them. Consequently, if you are a Consumer established in Europe, you can use this platform for the resolution of any dispute arising from the online contract stipulated on this site. The European ODR platform is available at the following link: https://webgate.ec.europa .eu/odr

Withdrawal form

Addressed to:

P&G Distribution Srl Via del Crocifisso, 39 - 47923 - Rimini (RN) - VAT number: 04409620400
info@docgarden.it

I/we hereby notify the withdrawal from my/our contract of sale of the following goods/services:

_____________________________________________ (insert here a description of the goods/services from which purchase you intend to withdraw)

Ordered on: _____________________________________________ (insert date)

Received on: _____________________________________________ (insert date)

Name of consumer(s):_____________________________________________

Address of the consumer(s):_____________________________________________

Date: _____________________________________________

(sign only if this form is notified in paper version)